Aldi customers were shocked to find they had been billed twice for the same purchases.
People who shopped at the supermarket on August 4 or 7 saw a second payment taken from their account on August 24 for the same purchases.
“Thanks for taking an unapproved duplicate payment from my bank just before BH & Payday. Now I’m overdrawn #broke,” Rich Vincent tweeted at the store.
The store admitted that a technical issue was to blame and apologized to customers.
A spokesperson for Aldi said: “A processing error has led a number of our customers in some of our Midlands stores to be re-billed on Thursday August 24th for transactions originally made on Friday 4th and Monday 7th. August. All affected customers were automatically reimbursed within 24 hours.
“We are sorry for this error and for any inconvenience caused to our customers. The issue is now resolved, but if customers require further assistance, we advise them to contact our customer service team. “
Aldi said he has since canceled the payments, but some customers have complained that the money has still not been returned to them.
Affected customers were asked to contact the supermarket to complain if they were stung by an overdraft or other charges as a result, including proof of charges.
“While customers will not be charged more than the amount of the initial transaction made in our store, any overage in your account caused by the second charge will need to be addressed directly to your bank,” Aldi said in response to a customer. complainant.
We haven’t been able to establish exactly how many people have been hit with double charges, but the problem is believed to be confined to a few stores, rather than nationally.
In the meantime, customers are advised to check their statements and contact the supermarket immediately if they have lost due to the issue.